Redefining Distribution. Service and Tech Support

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Redefining Distribution. Service and Tech Support

Posted on: 24th February 2022

On the face of it, distribution is very simple. Buy a box + Sell a box = Profit. This is not what defines Leisuretec. 

We’ve learnt that the key to successful and enduring relationships with our customers takes more than simply satisfying demand. Trust, reliability and consistency isn't just something you should demand of your equipment; it's part of what defines a great distributor too. 

 

Technical Support

It's not enough to hold stock and provide competitive trade pricing if we're not holding the right products to help drive your business. This is where our collective years of technical knowledge from across the industry becomes our strength, and your advantage. By working closely with our brand partners, we’re able to stay on top of all the latest products and technology, investing in our team through exclusive training and seminars. Not only does this give them the tools to support your buying decision, it also helps inform our purchasing choices, ensuring we’re able to fulfil your requirements – or offer an alternative – at a moment’s notice. 

Our front-line sales team’s experience across audio, lighting and video is integral in helping us guide your projects toward completion. And if we don't have the answers right away, we know who to call. Thanks to our exceptional relationships with our brands, we also work directly with OEM technicians and engineers to get you the answers you need directly from the experts behind the technology. It’s through this attentive and thorough service that we strive to be your number one supplier, delivering an experience that you can rely on.

 

Service and After Sales Support

Peace of mind after all is incredibly important; especially when a client is relying on you, or your reputation is at stake. That's why we take great pride in our efficient service and after sales support so, should the worst happen, we're here to help find a solution as fast as possible. 

We understand that when your investment isn’t working for you, your business suffers. Thanks again to our invaluable supplier partnerships, our dedicated customers service team work directly with manufacturers and certified repair centres and strive to resolve any issues as soon as possible.

 

We want you to deal with us because you enjoy working with us. A core part of our business is to provide the very best service possible which, as discussed above, goes well beyond simply fulfilling demand. If you cannot rely on us when everything is going right, how can we expect you to trust us if something goes wrong? Our industry is one that is notoriously fluid: technology moves on, styles change, demands change. The one thing we can guarantee; we’ll be here to guide and support your business whatever comes next.

Redefining Distribution. Service and Tech Support