FAQS - Orders

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We can cancel or change the items on your order but only if your goods have not yet left our warehouse. 

Once your order is confirmed it is received by our despatch team who pick and prepare your items for shipment. We have multiple courier collections throughout the afternoon with our last DPD pick up just before17:00. Your order may be collected anytime throughout the afternoon so if you need to cancel your order, amend the items or change the delivery address please call us as soon as possible so we have the best chance of intercepting the goods before they leave our warehouse.

Yes! Our trade website is just an extension to our sales team created purely for your convenience. Our sales team can deal your order just as quickly as our trade website and answer any technical questions you may have on a product.

Call us on 01525 850085 or email sales@leisuretec.co.uk to get in touch.

To cancel your order, contact our sales team on 01525 850085 or sales@leisruretec.co.uk. We can cancel or change the items on your order but only if your goods have not yet left our warehouse.

More on our despatch process

Once your order is confirmed it is received by our despatch team who pick and prepare your items for shipment. We have multiple courier collections throughout the afternoon with our last DPD pick up just after 17:00. Your order may be collected anytime throughout the afternoon so if you need to cancel your order, amend the items or change the delivery address please call us as soon as possible so we have the best chance of intercepting the goods before they leave our warehouse.

If you are missing an item from your order, please call our team on 01525 850085 and we will investigate this immediately.

If you have received a faulty item, please call our customer service team on 01525 850085 or email service@leisuretec.co.uk to start your return. Our returns process is below:

  1. Call our service team on 01525 850085 or email service@leisuretec.co.uk
  2. A member of our team will seek to understand your issue and send you a returns form via Adobe Sign
  3. Fill in your Adobe Sign form with as much detail as possible
  4. Submit your form
  5. Pack your item in a suitable box or parcel and ship it back to the address below.
    • *Please make sure the item is packed suitably. We cannot be responsible for any damage during transit.
  6. Our customer service team will notify you when we've received your goods and keep you updated on the status of your return.

Click here for our faulty goods / returns policy

If you have received an incorrect item on your order, call our customer service team on 01525 850085 or email service@leisuretec.co.uk to start your return. Our returns process is below:

  1. Call our service team on 01525 850085 or email service@leisuretec.co.uk
  2. A member of our team will seek to understand your issue and send you a returns form via Adobe Sign
  3. Fill in your Adobe Sign form with as much detail as possible
  4. Submit your form
  5. Pack your item in a suitable box or parcel and ship it back to the address below.
    • *Please make sure the item is packed suitably. We cannot be responsible for any damage during transit.
  6. Our customer service team will notify you when we've received your goods and keep you updated on the status of your return.

Click here for our faulty goods / returns policy